Terms of Service

These terms are the agreement between you and KATZ ELM GROUP LIMITED, covering your use of Companies House IM. Please read them before you create an account. By creating an account, or by continuing to use the Service, you accept these terms.

1. Who we are

Companies House IM ("the Service", "we", "us", "our") is operated by KATZ ELM GROUP LIMITED, a company registered in England & Wales under company number 15444180, with its registered office at Unit 201, 99 Farringdon Road, London, England, EC1R 3BN.

"You" means the person accepting these terms. Where you accept them for an organisation, "you" means that organisation, and you confirm you are authorised to bind it.

2. Independence and non-affiliation

Companies House IM is an independent service operated by KATZ ELM GROUP LIMITED. It is not affiliated with, endorsed by, or connected to the UK Companies House, the Isle of Man Companies Registry, or any government body. Company information is sourced from the public Isle of Man companies register. References to "Companies House" within our brand name refer to our own service only.

3. Who the Service is for

The Service is designed for and directed at the Isle of Man. It covers Isle of Man companies and is built for the people and businesses who deal with them. We do not target, market, advertise, or otherwise direct the Service at residents of the United Kingdom, the European Union, or the European Economic Area, and we do not tailor it to the requirements of those jurisdictions.

We do not region-gate the Service and we do not prohibit sign-ups on the basis of where you live. Where you access or use the Service from outside the Isle of Man, you do so on your own initiative, and on the following basis:

• you are not within a market the Service targets;
• the Service is offered on Isle of Man terms and is governed by Isle of Man law, whatever your own location;
• we make no representation that the Service complies with, or is suitable under, the laws of your jurisdiction; and
• you are responsible for deciding whether your use of the Service is lawful and appropriate where you are.

This section describes who we aim the Service at. It does not reduce the protection given to your personal data: we apply the standards described in our Privacy Policy to everyone who uses the Service, wherever they are.

4. What the Service does

The Service lets you search the Isle of Man companies register, follow companies, and receive notifications when our periodic checks detect changes to a followed company's published details.

Checks are performed on a scheduled basis, not in real time. We do not guarantee that notifications will be sent within any particular timeframe, nor that every change will be detected. We may change, add to, or withdraw features, and we may set fair-usage limits as described in our Acceptable Use Policy.

5. Accuracy of information

All company data is obtained from a third-party public register and is provided "as is". It may be incomplete, delayed, or inaccurate. Any "next annual return due" or similar filing date we display is an estimate calculated from a company's incorporation date; it is not confirmation of a filing obligation or deadline. You must not rely on the Service as a substitute for the official register or for professional, legal, or accounting advice.

6. Your account

You are responsible for activity under your account and for keeping access to your email secure (we use passwordless sign-in). You must provide accurate registration details and be at least 18 years old. Tell us promptly if you believe someone else has gained access to your account.

7. Acceptable use

Your use of the Service is subject to our Acceptable Use Policy. We may suspend or terminate access for breach.

8. Fees and billing

Prices and VAT

The Service includes a free allowance. Beyond it, we charge per followed company and per additional team member, at the prices shown on the pricing and billing pages. All prices are in pounds sterling (GBP). Payments are processed by our payment provider, Stripe; we do not store full card details.

All prices exclude VAT. KATZ ELM GROUP LIMITED is not currently VAT-registered, so no VAT is charged and our invoices do not show a VAT amount. If we become VAT-registered, VAT may be added to invoices for periods after registration, and we will tell you before that happens.

We may agree a different rate or a waiver with an individual customer. Any such arrangement applies only to that account, only for as long as we say it does, and does not change these terms for anyone else.

How we bill

Billing is monthly and calculated on a high-water-mark basis: for each calendar month we bill the highest number of companies and members on your account at any point that month, less the free allowance. Because we bill the monthly peak, removing a company or member does not reduce that month's charge, and we do not prorate or refund mid-month changes. Charges are billed in arrears (after the month they relate to). A month spent within the free allowance is not charged.

If a payment fails

If a payment fails we will retry for a short period during which the Service continues normally. If it remains unpaid, the account is suspended to read-only: your data stays visible but you cannot add companies or members, and alert notifications (email, Slack and webhook) are paused while suspended. Monitoring continues in the background. When you resolve the outstanding payment, full access and notifications resume; updates that occurred while suspended are not resent, and you are responsible for reviewing them in your dashboard (we send a courtesy note telling you how many there were).

Cancelling

Once you have added a payment method, you can update your card, view and download invoices, and cancel at any time from the billing page, which opens Stripe's secure customer portal.

Cancellation takes effect at the end of your current billing period; your subscription stays active until then. Because we bill the monthly peak in arrears, usage you have already incurred remains payable after you cancel, and we will charge your saved payment method for it on the next billing date. Your authorisation for that final charge survives cancellation. Nothing is prorated or refunded.

Once a cancellation has taken effect:

• We do not delete anything. The companies you follow, your change history, and your team all stay in your account.
• You return to the free allowance. You keep full read access, and you can add companies or members again once you are back within the allowance or have added a payment method.
• If you are over the free allowance, alert notifications (email, Slack and webhook) are paused until you come back within it or add a payment method again. Monitoring continues in the background, and we do not resend the alerts suppressed while they were paused.

We show a notice in the app whenever your alerts are paused for this reason.

Refunds

We do not refund for a change of mind, for reduced usage, or for a month in which you did not use the Service. We bill in arrears, so you only ever pay for periods that have already run — there is no unused time to refund. If we bill you in error we will correct it and refund the difference. This does not affect the statutory rights described below.

If you are a consumer

Most of our customers are businesses. If you are an individual acting outside your trade, business, or profession, you have a statutory right to cancel a distance contract within 14 days of entering into it. By adding a payment method and continuing to use the Service, you ask us to begin providing it immediately within that period. If you cancel within those 14 days we will charge you only for the part of the period actually supplied, calculated pro rata rather than on the high-water-mark basis, and refund anything else you have paid. This is in addition to your ability to cancel at any time, as described above.

Changes to prices

We may change our prices. We will give you at least 30 days' notice by email before a change takes effect, and it will apply from the start of the next billing month after that notice period. If you do not wish to continue at the new price, you can cancel before it takes effect.

9. Personal data and privacy

How we collect, use, share, and retain personal data is set out in our Privacy Policy, which forms part of these terms. In summary:

• we process the personal data of our users to provide the Service, to bill for it, and to notify them about the companies they follow;
• we process personal data that appears in the public Isle of Man companies register, on the basis of our legitimate interests in operating a register-monitoring service;
• we do not sell personal data, and we do not use it for advertising;
• we use a small number of sub-processors (including our hosting, email, network, and payment providers), each listed in the Privacy Policy; and
• we keep personal data only for as long as we need it, or for as long as the law requires.

Whatever your location, you may ask us for a copy of the personal data we hold about you, ask us to correct or erase it, ask us to restrict how we use it, object to our use of it, or ask us to send it to another provider. You may also complain to a data-protection regulator. We will respond to any such request within one month, and will tell you if we need longer because the request is complex.

Data-protection requests and questions should go to [email protected], not to our general contact address, so that we can meet those deadlines.

10. Termination and your data

You may stop using the Service at any time. Cancelling a paid subscription does not close your account — it returns you to the free allowance, as described above. To close your account entirely, email us at [email protected].

We may suspend or terminate your account if you materially breach these terms or the Acceptable Use Policy, or if an account remains suspended for non-payment for more than six months. Before we terminate an account over non-payment, we will give you reasonable notice at your registered email address, so that you can settle the outstanding amount or export what you need.

When an account is closed we delete or anonymise its data within 90 days, except for records we are required to keep by law — in particular invoice and payment records, which we retain for six years to meet tax and accounting obligations. Our Privacy Policy explains this in more detail.

11. Intellectual property

We grant you a limited, non-exclusive, non-transferable licence to use the Service for your own internal business or personal purposes. You may not copy, resell, or systematically extract the Service or its compiled data except as permitted by the Acceptable Use Policy. The terms on which the underlying register data is made available are set out in our Data Licensing page.

12. Disclaimers and liability

To the maximum extent permitted by law, the Service is provided without warranties of any kind. We are not liable for any indirect or consequential loss, or for loss arising from reliance on registry data or estimated dates. Nothing in these terms limits liability that cannot be limited by law. Our total liability to you is limited to the greater of the fees you paid us in the 12 months before the claim or £100.

13. Changes

We may update these terms from time to time. Material changes will be reflected by the "last updated" date above and, where appropriate, notified to you. If a change materially reduces what you receive, you may cancel before it takes effect.

14. Governing law

These terms are governed by the laws of the Isle of Man, and the courts of the Isle of Man have non-exclusive jurisdiction over any dispute. Nothing in this section deprives a consumer of the protection of mandatory laws that apply where they live.

15. Contact

Questions about these terms, and privacy or data-protection requests including requests about your own personal data: [email protected].